So, who actually pays full price for Broadway tickets anymore?  I asked our friends at Telecharge some pretty straight forward questions about the use of discount codes on their ticketing system.  The information we received may surprise you.

First, I …

This weekend I bought a new iPod at the Apple Store.  By the time I left the store there was an email in my inbox asking for my opinion in a survey about the service I received.

Today, I called …

There is so much to be grateful for this Thanksgiving season. Personally, I’m celebrating my first holiday at home with my newly born son. Professionally, I have the most incredible staff around me and, at the same time, I have …

When Facebook drew up its original business plan, do you think it factored in ‘customer-service’ as an expense that had to increase in time? Their number of subscribers grow by thousands daily – do you think behind the scenes they …

Hereís an interesting story of someone who just went through this with Facebook.

Imagine suing customers who give your show bad reviews? Well, there are companies doing just that as I type. Wow! According to the story that profiled the review website Yelp, “In the last two years, at least five lawsuits–and possibly …

Click here to read the article.

A few weeks ago, I received a letter from Sears saying I was rejected for their store credit card. Problem was, I never applied for one. Well, sure enough, I just found out that I have been a victim of …

Read the research here.

Last year, all of the hype was around Cyber Monday – the first Monday after Black Friday. The thought process was that Cyber Monday was the day when many people log on at work to look for gifts they didn’t …

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We recently launched a multi-show campaign targeting tourists before they arrive in New York City. Across six shows, we saw overall sales of over $500k in the bank during the most difficult time of the year for shows to sell …

Read more research about online travel planning here.

While Internet advertising continues to grow rapidly, not all is rosy for marketers looking to capitalize on reaching consumers online. According to a new study, people still remain reluctant in comparison to other media outlets when engaging with advertising in …

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